We are launching new client-facing Appointment Details page that allows clients to reschedule their own appointments.
The beautifully redesigned page makes it easier for clients to see what they need to do ahead of their appointment, like fill out forms. Clients will also have the ability to reschedule their own appointments without needing to cancel and restart the booking process or call your staff.
A client's ability to reschedule will follow the cancellation policy you already have in place. If a client tries to make a change too close to their appointment, they will be prompted to call and speak to staff, so you can assess whether to charge cancellation fees.
Updated Booking and Reminder Emails
To accompany our updated Appointment Details page, we updated the automated appointment confirmation, reminder, cancellation, and receipt emails. The new emails have big bold buttons that prompt clients to confirm their appointments and/or fill out their forms, and link to the updated Appointment Details page automatically for easy appointment management. The emails also enable clients to manage their communication preferences.
Set Location Hours
Once they get to the Appointment Details page, clients will see information about the location of an appointment including the address and social media accounts. We have also added a new Location Hours setting so clients can see when your location is open.
We've input hours for you based on your location's schedule settings. If you'd like to alter the hours displayed to clients, navigate to the Location Information section of the Manage Location settings. Updating location hours will not impact any staff schedules or other calendar display settings.
We hope your staff and clients alike will enjoy these highly requested updates!